Assignment:

For this discussion question, discuss 2 concepts you have learned over the last 4 modules. What are the concepts? What was something interesting that you learned from these concepts? What is the importance of these concepts to a healthcare organizations? How will you use this new information in your current or future positions as a healthcare administrator?

Expectations: To earn maximum credit, the comment should be more than your opinion, and more than a quick “off the top of your head” response. Be sure to support your statements, cite sources properly, cite within the text of your comments, and list your reference(s). The response must be a minimum of 250 words.

REQUIRED READING

AHRQ. (2002). Improving health care quality. Retrieved from https://archive.ahrq.gov/research/findings/factsheets/errors-safety/improving-quality/improving-health-care-quality.pdf

Fields, R. (2011). 5 common hospital problems – and suggestions for how to fix them. Retrieved from http://www.beckershospitalreview.com/hospital-management-administration/5-common-hospital-problems-and-suggestions-for-how-to-fix-them.html

IOM. (2001). Crossing the quality chasm: A new health system for the 21st century. Retrieved from http://www.nationalacademies.org/hmd/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm%202001%20%20report%20brief.pdf

Jones, E., Hartley, C., & Roberts, W. (n.d.). The definition of health care operations. Retrieved from http://www.hipaa.com/the-definition-of-health-care-operations/

Joshi, M., Ransom, E. R., Nash, D. B., & Ransom, S. B. (2014). The healthcare quality book: Vision, strategy, and tools. Chicago, Illinois: Health Administration Press.

McLaughlin, D. B., & Hays, J. M. (2008). Chapter 1: The challenge and the opportunity. Healthcare operations management. Chicago: Health Administration Press.

VIDEOS

Evans, M. (2017). Dr. Mike Evans video: An illustrated look at quality improvement in health care. Retrieved from http://www.ihi.org/resources/Pages/AudioandVideo/MikeEvansVideoQIHealthCare.aspx

OPTIONAL READING

American Academy of Family Physicians. (2017). Basics of quality improvement. Retrieved from http://www.aafp.org/practice-management/improvement/basics.html

James, B. C. (1989). Quality management for health care delivery. Retrieved from https://www.ghdonline.org/uploads/QMMP.pdf

THE TWO CONCEPTS ARE:

1. quality improvement techniques in healthcare programs (Module 4)

2. differences between leadership and management characteristics and roles in healthcare programs (Module 3)