How big of a challenge are returns to e-commerce retailers?
Article: Kapner, S. & Ziobro, P. (2021, January 11). Retailers Say Skip Returns of Unwanted Items. The Wall Street Journal. https://www.proquest.com/docview/2476504877/fulltext/834D9AFC83144B9FPQ/2?accountid=25320 (SEE ATTACHMENT) Summary: Retailers have a new message for consumers looking to return an item: Keep it. Questions: 1. How big of a...