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Home>Business & Finance homework help>Operations Management homework help   Control theory originated with the goal of managing small, mechanical operations (such as the thermostat example in your lecture) but it has since been applied in broader contexts. For this assignment, select a service operation (a...

  Min of 300 words each and 2 resources each in APA format  1 - Why a firm must measure productivity? Find a specific business and discuss the productivity measures and importance of productivity measurement in evaluating operations performance. Indicate the output/input measures of productive efficiency....

 Compared to product manufacturing, service requirements tend to be more time-dependent, location-dependent, and volatile. In addition, service quality is often directly observable by customers. Find a recent article that describes how a service organization is struggling with one or more of these issues and make...