04 Aug Team Building- Discussion-
Consider this Scenario:
In the last module, restaurant manager Sarah was facing a significant challenge in working with her struggling wait staff.
The restaurant had recently been sold and the new owners had definitive ideas of the type of service and atmosphere they wanted guests to receive, but the wait staff could not seem to achieve the owners’ vision for service and customers, and owners and wait staff were complaining.
Sarah was given the task of creating and delivering a full-day workshop in which her goal was to ensure that all wait staff understood the type of service to be delivered and that they did it consistently.
Now that Sarah has delivered the workshop and waitstaff seem to be on board with the new style of service, Sarah’s next challenge is to create a management and leadership plan for her group that not only ensures that they deliver consistent service, but also that they work toward becoming a team.
Question to be answered:
Using the results that you achieved on your management, leadership and team self-assessments, briefly describe how you would manage and lead Sarah’s group toward becoming a team while providing consistently excellent service.
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