24 Jul Communication is an important part of quality customer service.
Communication is an important part of quality customer service. There are a number of considerations that must be taken to ensure that every interaction with a customer is as positive as possible. To be effective, both employees and customers have to be able to resolve issues of conflict. Finding examples of this being done can help you in developing ways to improve your own customer service system.This article analysis requires you to find examples of how problems are solved and negotiated in business and then apply this information to your own personal world.InstructionsPart I:Locate an online article which provides an example of an organization recognizing the importance of good communication because they are developing, implementing or changing ways that they communicate with customers. Briefly summarize the article, relating information from your reading assignment to how the organization is prioritizing the communication with the customer.Part II:The second part of the paper is your opinion and thoughts about what you learned in Part I. Include the following: Describe how the company is building their customer intelligence by what they are doing. Identify which of the five methods of communication are being addressed by the company. Incorporate your own experiences relating them to the information from the textbook that helps to support your thoughts and opinion. Evaluate what they are doing. Based on your own experiences and the readings, is what they are doing going to be effective? Why or why not?Note: If you do not include your opinion, the paper WILL NOT be graded.The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 point, New Times Roman. Correct APA formatting is required, including proper references and in-text citations. OverviewThe work you do throughout the modules culminates into a Customer Service Plan. This plan incorporates the following:Module 2: Company Description & EvaluationModule 3: Examine Customer Service & QualityModule 4: Examine Customer Service Practices in the Twenty-First CenturyModule 5: Company AnalysisInstructionsPart I:Customer PerspectiveIn relation to what you have learned in Module 3 so far, observe and describe the following as you would view it from the customer’s perspective. Hint: What is each communicating to the customer? Physical appearance of the business How quickly is a customer greeted Pace of the transaction Parking lot Hours of operation Courtesy of customer service representative Knowledge of customer service representative Website – if there is a website, how user-friendly is it?Part II: Quality RecognitionDiscuss the following: Identify criteria that your organization deems important in communications. How do you know this criteria is important? How are representatives evaluated on this? What training is provided to employees in the five main methods of communication (Listening, writing, talking, reading, nonverbal expression)? What are the expectations when using technology to communicate with customers?Part III: Proactive PracticesEvaluate the practices in place to avoid challenging situations. What are the practices in place in your business to demonstrate: Respecting the customer’s time Keeping a positive attitude Recognizing regular customers Maintaining professional communication Showing initiativeFor each of the above, list the expectation(s) and provide an example of when it was done.The paper should be 1-2 pages in length, double spaced with a font size not larger than 12 point, New Times Roman.Correct APA formatting is required, including proper references and in-text citations.
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Ask A Question and we will direct you to our Order Page at WriteDemy. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Fill in all the assignment paper details that are required in the order form with the standard information being the page count, deadline, academic level and type of paper. It is advisable to have this information at hand so that you can quickly fill in the necessary information needed in the form for the essay writer to be immediately assigned to your writing project. Make payment for the custom essay order to enable us to assign a suitable writer to your order. Payments are made through Paypal on a secured billing page. Finally, sit back and relax.
About Wridemy
We are a professional paper writing website. If you have searched a question and bumped into our website just know you are in the right place to get help in your coursework. We offer HIGH QUALITY & PLAGIARISM FREE Papers.
How It Works
To make an Order you only need to click on “Order Now” and we will direct you to our Order Page. Fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Are there Discounts?
All new clients are eligible for 20% off in their first Order. Our payment method is safe and secure.