17 Oct Jane needs help from you, the outside consultant. Your knowledge of the hospitality industry and your good judgment might
Jane needs help from you, the outside consultant. Your knowledge of the hospitality industry and your
good judgment might help save Ma’s Family Restaurant. Jane has worked there for so long, that she
cannot see some of the solutions that are right under her nose.
Write a three to five page letter to Jane (word-processed, double spaced, and one inch margins), in the
sequence explained below. At the beginning of the letter, thank Jane for contacting you and explain that you hope to be able to help
her business improve. Then tell her what you think Ma’s Restaurant’s strengths and weaknesses are.
Provide several alternatives for her to consider. Finally, from your list of alternatives, choose what you
think her best course of action is. After a brief introduction, follow this format listed below:
Strengths:
What’s good about Ma’s Family Restaurant? What does Jane and her staff do well?
Weaknesses:
Explain the main problems in Ma’s restaurant. Do not solve the case in this section. Save the word
“should” for the next section. Be polite but brutally honest.
Your Ideas and Possible Solutions:
Here is where you list what you think all of Jane’s alternatives are for solving her problems. Include
solutions that you might not choose but are possibilities just the same. (For instance, you might not
think "Sell the Restaurant" is the best idea, but you might consider that an alternative.) "Bullet points"
are acceptable here. After each idea, explain its advantages and disadvantages. Remember that most
ideas cost money, so you should acknowledge that. Include short- term “quick–fixes”, as well as long–term strategies. You should be able to come up with at least four different ideas for possible solutions.
Decision and Plan of Action: From the ideas you have described in Part 3, choose what you think the
best course of action is, and list the steps that Jane should take to begin making the changes. Details and Other Instructions Save your document in Microsoft Word format and attach it as a file in ULearn. Please remember to proofread your work. Grammar and spelling problems will affect your grade by as
much as 10%. If you correctly use and cite (in MLA format) two or more written sources, you can earn up to 10% extra
credit on this assignment.
“Ma’s Family Restaurant,” Katie Davin, 1996, 2006, 2013
Write a three to five page letter to Jane (word-processed, double spaced, and one inch margins), in the
sequence explained below. At the beginning of the letter, thank Jane for contacting you and explain that you hope to be able to help
her business improve. Then tell her what you think Ma’s Restaurant’s strengths and weaknesses are.
Provide several alternatives for her to consider. Finally, from your list of alternatives, choose what you
think her best course of action is. After a brief introduction, follow this format listed below:
Strengths:
What’s good about Ma’s Family Restaurant? What does Jane and her staff do well?
Weaknesses:
Explain the main problems in Ma’s restaurant. Do not solve the case in this section. Save the word
“should” for the next section. Be polite but brutally honest.
Your Ideas and Possible Solutions:
Here is where you list what you think all of Jane’s alternatives are for solving her problems. Include
solutions that you might not choose but are possibilities just the same. (For instance, you might not
think "Sell the Restaurant" is the best idea, but you might consider that an alternative.) "Bullet points"
are acceptable here. After each idea, explain its advantages and disadvantages. Remember that most
ideas cost money, so you should acknowledge that. Include short- term “quick–fixes”, as well as long–term strategies. You should be able to come up with at least four different ideas for possible solutions.
Decision and Plan of Action: From the ideas you have described in Part 3, choose what you think the
best course of action is, and list the steps that Jane should take to begin making the changes. Details and Other Instructions Save your document in Microsoft Word format and attach it as a file in ULearn. Please remember to proofread your work. Grammar and spelling problems will affect your grade by as
much as 10%. If you correctly use and cite (in MLA format) two or more written sources, you can earn up to 10% extra
credit on this assignme
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