Chat with us, powered by LiveChat Process improvement alone is not a sufficient response for Spirit to address their declining profits as there are multiple factors that need to be addressed and improved. Elemonie (2020) | Wridemy

Process improvement alone is not a sufficient response for Spirit to address their declining profits as there are multiple factors that need to be addressed and improved. Elemonie (2020)

Process improvement alone is not a sufficient response for Spirit to address their declining profits as there are multiple factors that need to be addressed and improved. Elemonie (2020)

APA format

175 – 265 words

Cite at least one (1) peer-review reference

Further the conversation and respond to peer:

 

Ashley Marie Menor

11/1/22 9:41 AM

Process improvement alone is not a sufficient response for Spirit to address their declining profits as there are multiple factors that need to be addressed and improved. Elemonie (2020) explains that process improvement is a crucial step of identifying, analyzing, and improving upon the existing processes Spirit currently has, which can generate a substantial difference in its operations including scheduling, staffing, boarding, and more. Aside from process improvements, Spirit should adopt the latest technologies, software, and mechanisms to boost productivity, efficiency, and profitability to save time, money, and manpower. For example, technology such as tablets and smartphones can be used to create a digital workplace to empower employees to communicate better and make decisions faster, which is critical to improving operations. To address the complaints about pricing, Spirit should be transparent with their pricing for items such as carry-on bags, printing a boarding pass, and seat selection since they are a “no-frills” airline, meaning they price basically only includes the airline ticket. However, an improved design would be to transition to a full-service airline where the price includes the ticket, sea, inflight entertainment, food, and baggage. Consumers would rather pay a little extra to get full benefits with more leg room, comfortability, and lesser chance of the flight being cancelled According to Jhunjhunwala et al. (2016), three ways to protect again delays in a cost-effective manner include improving execution, reducing complexity, and creating buffers. Having a contingency plan for delays, complications, and scheduling such as implementing modular flying schedules complications can improve the process. Morgan (2015) discusses it is unavoidable that customers will experience negative feedback and become upset when a delay or cancellation occurs, resulting in the loss of customers, which is the loss of profits. To incorporate empathy, the organization and members can actively listen to staff and customers in a respectful and genuine way. Also, approach with compassion, sympathize, and share the concerns with them. By conducting the situation in a civil manner, it reduces the confrontation, annoyance, and displays to the consumer or staff that you empathize with them, and they are being heard. Engagement surveys, feedback, and investigations can be used to propose a way for customers and staff to have a voice and the organization should implement ways to display that they are analyzing the reviews and making changes. Spirit should seek that the net promoter score (NPS), company profits, employee satisfaction, and employee retention increase with the process improvement, as well as a decrease in flight delays or cancellations, customer altercations, and labor disputes.

References

Elemonie, A. (2020). The role of social media in shaping airline’s image. Jurnal Komunikasi Profesional. DOI: 10.25139/jkp.v4i2.2965

Jhunjhunwala, P., Lee, J., de Leon, L., & Ramos, P. (2016). Improving airlines’ on-time performance. BCG. https://www.bcg.com/publications/2016/operations-improving-airlines-on-time-performance

Morgan, B. (2015). Ten ways to improve the customer experience of air travel. Forbes. https://www.forbes.com/sites/blakemorgan/2015/10/14/ten-ways-to-improve-the-customer-experience-of-air-travel/?sh=436f33b24e88

    Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Ask A Question and we will direct you to our Order Page at WriteDemy. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.

    Fill in all the assignment paper details that are required in the order form with the standard information being the page count, deadline, academic level and type of paper. It is advisable to have this information at hand so that you can quickly fill in the necessary information needed in the form for the essay writer to be immediately assigned to your writing project. Make payment for the custom essay order to enable us to assign a suitable writer to your order. Payments are made through Paypal on a secured billing page. Finally, sit back and relax.

    Do you need an answer to this or any other questions?

    About Wridemy

    We are a professional paper writing website. If you have searched a question and bumped into our website just know you are in the right place to get help in your coursework. We offer HIGH QUALITY & PLAGIARISM FREE Papers.

    How It Works

    To make an Order you only need to click on “Order Now” and we will direct you to our Order Page. Fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.

    Are there Discounts?

    All new clients are eligible for 20% off in their first Order. Our payment method is safe and secure.

    Hire a tutor today CLICK HERE to make your first order

    Related Tags

    Academic APA Writing College Course Discussion Management English Finance General Graduate History Information Justify Literature MLA