08 Nov Block Business Letter Overview In this assignment, you will use the scenarios from our Week 2 assignment as the basis for a block business letter in which you communicate bad news to
Week 4 Assignment – Block Business Letter
Overview
In this assignment, you will use the scenarios from our Week 2 assignment as the basis for a block business letter in which you communicate bad news to the recipient. Note that this is an ongoing situation, and the recipient has previously requested a review via email, letter, or personal meeting with management. Refer to your textbook for clarity, writing mechanics, professional language, and style guidelines.
Instructions
- Choose one of the professional scenarios outlined in this document:
- Write a letter from the perspective of a company manager who must communicate the bad news to one of the characters in the scenario you selected.
- Use the guidelines outlined in Chapter 7 "Delivering Bad-News Messages" in your BCOM text to help you structure your message, shape your language, select your content, and format your message.
- Focus on clarity, writing mechanics, and professional language and style requirements.
Requirements
- Content:
- Address the communication issue from your chosen scenario.
- Provide bad news from the company to the recipient.
- Concentrate on the facts of the situation.
- Use either the inductive or deductive approach to structure your message.
- Address the current and past context of the situation considering your recipient has previously requested a review of the situation.
- Include the proper introductory elements of the sender’s address, date, recipient’s address.
- You may create any details necessary in the introductory elements to complete the assignment.
- Provide an appropriate and professional greeting or salutation.
- Format:
- Your block business letter should follow the form of Model 7B. Developing the Components of a Bad-News Message example in the textbook:
- Reveals subject of message and transitions into reasons.
- Supports refusal with logical reasoning.
- States refusal positively and clearly using complex sentences and positive language and ends with a forward-looking message to enhance goodwill.
- Use single-space paragraphs and double-space between paragraphs.
- Limit the letter to one page.
- Your block business letter should follow the form of Model 7B. Developing the Components of a Bad-News Message example in the textbook:
ENG315
ENG315 Scenarios
Scenario 1
· Zander is a top-performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Carlos, his direct manager, assigning him to a completely different account.
· Carlos has received complaints that Zander "gets all the good clients" and "is not a team player."
· Zander responds to the message and asks for a meeting with Carlos to discuss this change. Carlos responds with another text message that reads “Decision final. Everyone needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick up your new files.”
· Moments later, Zander sends a text message to Sabrina, his regional manager and Carlos’s boss. It simply reads “We need to talk.”
Scenario 2
· Chris, Savannah, and Tony work for Knowledge, Inc., a consulting firm. While on a conference call with Millennial Photography, an established client, the group discusses potential problems with a marketing campaign. Suni, lead photographer and owner, insists the marketing is working and changes are not needed.
· Chris reaches over to put Suni on mute but inadvertently pushes the wrong button. He immediately says to Savannah and Tony that the marketing campaign is not working and that “Suni should stick to taking pretty pictures.” Suni responds, “You know I can hear you, right?”
Scenario 3
· Shannon shows up to work approximately five minutes late one morning, walking silently and quickly to punch in at the time clock near the front desk.
· Sarah, the front desk manager, says, "Good morning, Shannon." Shannon punches in and heads into the shop to his desk. Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to alert him that Shannon just arrived and should be reaching his desk at any moment.
Scenario 4
· Liam works for the website division of SuperMega retail company. He receives an email late Friday afternoon indicating that a new computer will launch at the end of next June and it will be in high demand with limited stock. The three-page message also indicates that customers will be able to preorder the item 30 days before launch, according to the production company. Liam is asked to create a landing page for consumers who are interested in learning more about the product.
· By mistake, Liam sets up a page that allows customers to preorder product that afternoon, well in advance of the company authorized preorder period. Late Friday evening consumers begin to preorder the product.
· Arianna, vice president of product sales at SuperMega, learns of the error Saturday morning and calls Liam to arrange a meeting first thing Monday morning. Arianna explains to Liam on the phone that the company intends to cancel all of the preorders, and Liam responds that the company should honor the preorders because the error was internal and not the fault of consumers. After a heated exchange, Liam hangs up on Arianna when she insists that the preorders will be canceled because of Liam’s error.
© 2021 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
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ENG315
ENG315 Scenarios
Scenario 1
· Zander is a top-performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Carlos, his direct manager, assigning him to a completely different account.
· Carlos has received complaints that Zander "gets all the good clients" and "is not a team player."
· Zander responds to the message and asks for a meeting with Carlos to discuss this change. Carlos responds with another text message that reads “Decision final. Everyone needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick up your new files.”
· Moments later, Zander sends a text message to Sabrina, his regional manager and Carlos’s boss. It simply reads “We need to talk.”
Scenario 2
· Chris, Savannah, and Tony work for Knowledge, Inc., a consulting firm. While on a conference call with Millennial Photography, an established client, the group discusses potential problems with a marketing campaign. Suni, lead photographer and owner, insists the marketing is working and changes are not needed.
· Chris reaches over to put Suni on mute but inadvertently pushes the wrong button. He immediately says to Savannah and Tony that the marketing campaign is not working and that “Suni should stick to taking pretty pictures.” Suni responds, “You know I can hear you, right?”
Scenario 3
· Shannon shows up to work approximately five minutes late one morning, walking silently and quickly to punch in at the time clock near the front desk.
· Sarah, the front desk manager, says, "Good morning, Shannon." Shannon punches in and heads into the shop to his desk. Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to alert him that Shannon just arrived and should be reaching his desk at any moment.
Scenario 4
· Liam works for the website division of SuperMega retail company. He receives an email late Friday afternoon indicating that a new computer will launch at the end of next June and it will be in high demand with limited stock. The three-page message also indicates that customers will be able to preorder the item 30 days before launch, according to the production company. Liam is asked to create a landing page for consumers who are interested in learning more about the product.
· By mistake, Liam sets up a page that allows customers to preorder product that afternoon, well in advance of the company authorized preorder period. Late Friday evening consumers begin to preorder the product.
· Arianna, vice president of product sales at SuperMega, learns of the error Saturday morning and calls Liam to arrange a meeting first thing Monday morning. Arianna explains to Liam on the phone that the company intends to cancel all of the preorders, and Liam responds that the company should honor the preorders because the error was internal and not the fault of consumers. After a heated exchange, Liam hangs up on Arianna when she insists that the preorders will be canceled because of Liam’s error.
© 2021 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Page 1
image1.png
,
ENG315
ENG315 Scenarios
Scenario 1
· Zander is a top-performing industrial equipment salesperson for D2D. After three years of working with his best client, he receives a text message from Carlos, his direct manager, assigning him to a completely different account.
· Carlos has received complaints that Zander "gets all the good clients" and "is not a team player."
· Zander responds to the message and asks for a meeting with Carlos to discuss this change. Carlos responds with another text message that reads “Decision final. Everyone needs to get a chance to work with the best accounts, so it is fair. Come by the office and pick up your new files.”
· Moments later, Zander sends a text message to Sabrina, his regional manager and Carlos’s boss. It simply reads “We need to talk.”
Scenario 2
· Chris, Savannah, and Tony work for Knowledge, Inc., a consulting firm. While on a conference call with Millennial Photography, an established client, the group discusses potential problems with a marketing campaign. Suni, lead photographer and owner, insists the marketing is working and changes are not needed.
· Chris reaches over to put Suni on mute but inadvertently pushes the wrong button. He immediately says to Savannah and Tony that the marketing campaign is not working and that “Suni should stick to taking pretty pictures.” Suni responds, “You know I can hear you, right?”
Scenario 3
· Shannon shows up to work approximately five minutes late one morning, walking silently and quickly to punch in at the time clock near the front desk.
· Sarah, the front desk manager, says, "Good morning, Shannon." Shannon punches in and heads into the shop to his desk. Sarah rolls her eyes, picks up the phone, and dials the on-duty manager to alert him that Shannon just arrived and should be reaching his desk at any moment.
Scenario 4
· Liam works for the website division of SuperMega retail company. He receives an email late Friday afternoon indicating that a new computer will launch at the end of next June and it will be in high demand with limited stock. The three-page message also indicates that customers will be able to preorder the item 30 days before launch, according to the production company. Liam is asked to create a landing page for consumers who are interested in learning more about the product.
· By mistake, Liam sets up a page that allows customers to preorder product that afternoon, well in advance of the company authorized preorder period. Late Friday evening consumers begin to preorder the product.
· Arianna, vice president of product sales at SuperMega, learns of the error Saturday morning and calls Liam to arrange a meeting first thing Monday morning. Arianna explains to Liam on the phone that the company intends to cancel all of the preorders, and Liam responds that the company should honor the preorders because the error was internal and not the fault of consumers. After a heated exchange, Liam hangs up on Arianna when she insists that the preorders will be canceled because of Liam’s error.
© 2021 Strayer University. All Rights Reserved. This document contains Strayer University Confidential and Proprietary information and may not be copied, further distributed, or otherwise disclosed in whole or in part, without the expressed written permission of Strayer University.
Page 1
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