15 Dec This activity will allow you to practice making recommendations, which is a skill needed for the final project. In order to prepare for this assignment, view the video How to Analyze a Case
This activity will allow you to practice making recommendations, which is a skill needed for the final project.
In order to prepare for this assignment, view the video How to Analyze a Case Study. Then, examine the case study Artesanias de Colombia.
What best practices led to program success? Use the provided Memo Template Word Document and format your submission as you would a memo to an organization. Consider the following elements as you craft your response:
- Program Success: Identify program outcomes and best practices, and, based on the measures used to evaluate them, explain which best practices decision makers could implement to enhance the likelihood of program success.
- Overcoming Constraints: How effective were the strategic management processes used to overcome the constraints they faced?
- Organizational Success: Explain how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance.
- Customer Service: Recommend a strategy to mitigate the impact of the challenge of providing effective and efficient customer service. Justify your recommendation.
PLEASE USE THE ATTACHED MEMO TEMPLATE
MEMORANDUM
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TO: |
[RECIPIENT NAME] <Direct the memo to the chief administrative office of the agency chosen, such as the county administrator. Then, delete this text.> |
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FROM: |
[YOUR NAME] |
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SUBJECT: |
[SUBJECT] |
|
DATE: |
[INSERT DATE] |
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CC: |
[NAME(S)] <In the example above, the CC would be the county board. Place additional stakeholders here. Then, delete this text.> |
[Type your memo text here]
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PAD 631 Module Six Memo Guidelines and Rubric
Overview: This activity will allow you to practice making recommendations, which is a skill needed for the final project.
Prompt: Making recommendations is an important component of the final project. This assignment allows you to practice making recommendations. In order to prepare for this assignment, view the video How to Analyze a Case Study. Then, examine the case study Artesanias de Colombia. What best practices led to program success? Use the provided Memo Template and format your submission as you would a memo to an organization.
Specifically, the following critical elements must be addressed:
Program Success: Identify program outcomes and best practices, and, based on the measures used to evaluate them, explain which best practices decision makers could implement to enhance the likelihood of program success.
Overcoming Constraints: How effective were the strategic management processes used to overcome the constraints they faced? Organizational Success: Explain how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of
benchmarking, best practices, and comparative governmental performance.
Customer Service: Recommend a strategy to mitigate the impact of the challenge of providing effective and efficient customer service. Justify your recommendation.
Guidelines for Submission: Your paper must be submitted using the Memo Template Microsoft Word document with double spacing, 12-point Times New Roman font, and sources cited in APA format.
Critical Elements Proficient (100%) Needs Improvement (70%) Not Evident (0%) Value
Program Success Determines appropriate best practices decision makers could implement to enhance likelihood of program success, based on measures used to evaluate program outcomes and best practices identification
Determines best practices decision makers could implement but practices are not appropriate for enhancing likelihood of program success or are not based on measures used to evaluate program outcomes and best practices identification
Does not determine best practices decision makers could implement
22
Overcoming Constraints Assesses effectiveness of strategic management processes used by the organization to overcome constraints
Assesses effectiveness of strategic management processes used by the organization to overcome constraints but assessment is cursory or inaccurate
Does not assess effectiveness of strategic management processes used by the organization to overcome constraints
23
Organizational Success Explains how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance
Explains how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance but with gaps in clarity or detail
Does not explain how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance
23
Customer Service Recommends and justifies appropriate strategy to mitigate the impact of the challenge of providing effective and efficient customer service, based on analysis of the organization and additional research
Recommends and justifies strategy to mitigate the impact of the challenge of providing effective and efficient customer service but strategy is not appropriate or is not based on analysis of the organization and additional research
Does not recommend and justify strategy to mitigate the impact of the challenge of providing effective and efficient customer service
22
Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization
Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas
Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas
10
Total 100%
- PAD 631 Module Six Memo Guidelines and Rubric
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