PAD 631 Milestone Three G uidelines and Rubric

Overview: This milestone will allow you to work on the Recommendations portion of your final project.

Prompt: In this milestone, you will begin crafting your recommendations. Your recommendations should be targeted toward the leadership and management of any public sector or nonprofit organization; you do not need to focus specifically on making recommendations for the three organizations you selected. Rather, they will be your basis for making recommendations for public and nonprofit organizations in general. Recommendations are an essential part of the strategic planning process, because they function as a communication tool, as a proposal for the utilization of scarce resources, and certainly as an action plan to accomplish the mission/vision of the organization.

Specifically, the following critical elements must be addressed:

I. Recommendations A. Program Success: Based on the measures used to evaluate the program outcomes and the best practices you identified, which best practices

could decision makers implement to enhance the likelihood of program success? B. Participation: Recommend a participation best practice by contrasting the participation characteristics of the reengineering processes used in

the three organizations. C. Program Reengineering: Recommend a best practice model for program reengineering based on your cost-benefit analysis for the three

organizations and independent research. D. Overcoming Constraints: How effective were the strategic management processes used by the three organizations to overcome the constraints

they faced? E. Organizational Success: Explain how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of

benchmarking, best practices, and comparative governmental performance. F. Customer Service: Recommend a strategy to mitigate the impact of the challenge of providing effective and efficient customer service. Justify

your recommendation. Your response should be based on your analysis of the three organizations and additional research. G. Boundary Limitations: Recommend a strategy or tactic that governmental agencies and nonprofit organizations can implement to mitigate the

impact of the challenge of territorial boundary limitations. Justify your recommendation. Your response should be based on your analysis of the three organizations and additional research.

Rubric Guidelines for Submission: Your draft of the Recommendations portion of your final project should adhere to the following formatting requirements: 7–10 pages, double-spaced, using 12-point Times New Roman font and one-inch margins. You should use current APA-style guidelines for your citations and reference list, including a minimum of six sources.

Critical Elements Proficient (100%) Needs Improvement (90%) Not Evident (0%) Value

Recommendations: Program Success

Determines appropriate best practices decision makers could implement to enhance likelihood of program success, based on measures used to evaluate program outcomes and best practices identification

Determines best practices decision makers could implement, but practices are not appropriate for enhancing likelihood of program success or are not based on measures used to evaluate program outcomes and best practices identification

Does not determine best practices decision makers could implement

12

Recommendations: Participation

Recommends appropriate participation best practice by contrasting participation characteristics of reengineering processes used in the three organizations

Recommends participation best practice by contrasting participation characteristics of reengineering processes used in the three organizations, but best practice is not appropriate

Does not recommend participation best practice by contrasting participation characteristics of reengineering processes used in the three organizations

13

Recommendations: Program

Reengineering

Recommends appropriate best practice model for program reengineering based on cost-benefit analysis for the three organizations and independent research

Recommends best practice model for program reengineering, but model is not appropriate or is not based on cost- benefit analysis for the three organizations and independent research

Does not recommend best practice model for program reengineering

13

Recommendations: Overcoming Constraints

Assesses effectiveness of strategic management processes used by the three organizations to overcome constraints

Assesses effectiveness of strategic management processes used by the three organizations to overcome constraints, but assessment is cursory or inaccurate

Does not assess effectiveness of strategic management processes used by the three organizations to overcome constraints

13

Recommendations: Organizational

Success

Explains how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance

Explains how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance, but with gaps in clarity or detail

Does not explain how governmental and nonprofit agencies can improve organizational success by best utilizing the principles of benchmarking, best practices, and comparative governmental performance

13

Recommendations: Customer Service

Recommends and justifies appropriate strategy to mitigate the impact of the challenge of providing effective and

Recommends and justifies strategy to mitigate the impact of the challenge of providing effective and efficient

Does not recommend and justify strategy to mitigate the impact of the

13

efficient customer service, based on analysis of the three organizations and additional research

customer service, but strategy is not appropriate or is not based on analysis of the three organizations and additional research

challenge of providing effective and efficient customer service

Recommendations: Boundary

Limitations

Recommends and justifies appropriate strategy to mitigate the impact of the challenge of territorial boundary limitations, based on analysis of the three organizations and additional research

Recommends and justifies strategy to mitigate the impact of the challenge of territorial boundary limitations, but strategy is not appropriate or is not based on analysis of the three organizations and additional research

Does not recommend and justify strategy to mitigate the impact of the challenge of territorial boundary limitations

13

Articulation of Response

Submission has no major errors related to citations, grammar, spelling, syntax, or organization

Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas

Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas

10

Total 100%

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