17 Jan In this assignment, you will apply what you have learned about key concepts regarding operations management. You are encouraged to leverage your work and instructor feedback on this assignmen
Overview
In this assignment, you will apply what you have learned about key concepts regarding operations management. You are encouraged to leverage your work and instructor feedback on this assignment in your course project, which is due in Module Seven.
Scenario
You work as the chief supply chain officer at NationaliTeas, a large international corporation that manufacturers and sells tea worldwide. Its mission is to “Make the world more awake through rejuvenating and refreshing beverages and sustainable practices that uplift workers, communities, and souls.” You have recently hired the company’s first project manager and have given them their first project: Revise current workflows related to packaging at one of your tea factories to be more sustainable and more lean. As this is their first project, you will be helping them complete their task.
Prompt
Read through the Project Charter for Workflow Improvement Word Document, then review the Process Workflow for Tea Production Word Document graphic. A text-only version is available: Process Workflow for Tea Production Text-Only Version Word Document. Based on these documents, recommend removing a total of four steps from the process flowchart that can help make the process more efficient and sustainable. Explain the implications of the proposed changes, and then help the NationaliTeas team address current items in the Issue Log located in the project charter.
Specifically, you must address the following rubric criteria:
- Lean Manufacturing: Evaluate the process flowchart to identify steps that do not add value based on the principles of lean manufacturing. Explain why you selected each step.
- Sustainability: Evaluate the process flowchart and identify steps that should be removed or changed to improve environmental sustainability. Explain why you selected each step.
- Process Changes: Explain the implications, both positive and negative, of removing or changing the steps from the process flowchart you identified in the previous two bullet points. Also explain how those changes would help alignment to the triple bottom line (TBL).
- Issue Log: Analyze all entries in the Issue Log from the perspective of a project manager and explain the recommended course of action based on the project charter, noting the impact of the issue on scope, planning communications, and resourcing.
- Operations Management Techniques: Discuss how operations management techniques, including project management and lean manufacturing, can add value to NationaliTeas.
Guidelines for Submission
Submit this assignment as a 350- to 500-word Word document. Sources should be cited according to APA style.
Project Charter for Workflow Process Improvement
Elimination of Waste and Improved Sustainability in Workflow
Contents
Executive Summary
As the company plans to apply for B Corp Certification within the next five years, is important to analyze our production workflow processes to look for reductions in waste and improve sustainability metrics.
Scope Statement
The purpose of this project is to analyze and look for improvements in our tea production workflow process. We primarily want to analyze the workflow processes from a lean manufacturing perspective to look for waste and to focus our processes on improving quality for the end user. We also want to analyze the workflow processes from a sustainability perspective and consider how we can make our production workflow processes friendlier to the planet as a whole.
Business Objectives
Analyze workflow processes for improvements to increase the company’s overall sustainability metrics
Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add value to our product’s end users
Analyze workflow processes to improve chances the organization is approved as a Certified B Corporation
Project Details
Requirements
Simplify the tea production workflow using lean manufacturing principles to increase efficiency
Reduce use processes and materials that are not environmentally friendly
Make process and material changes that cannot increase manufacturing costs
Deliverables
Updated process flowchart
Cost-benefit analysis of changes
Summary of changes that specifically note sustainability measures used
Estimated Schedule
The project should be completed within two months of project kickoff.
|
Project Milestones or Phases |
Estimated Completion Date |
|
Project Kickoff |
Day 1 |
|
Analysis of Current Workflow Process |
Day 21 |
|
Completion of Research Around Potential Changes |
Day 42 |
|
Final Recommendations |
Day 53 |
|
End of Project |
A week after the final set of recommendations is created |
Estimated Budget
This project has a limited budget of $30,000. Funds are allocated for travel, research, and the hiring of a third-party contractors to support the analysis.
Risks
Removal of critical processes could lead to overall production errors or bottlenecks.
Removal of processes could lead to less safe working environments for employees.
Removal of processes could lead to a lower quality end product and then lower sales and damage to the company brand.
Completion Criteria
The project is considered complete when a new, streamlined workflow process has been recommended based on analysis and research and has met requirements.
Define Project Success
The workflow production process limits waste as much as possible and is as sustainable as possible, or will improve processes by reducing waste and improving sustainability. Improved sustainability will be viewed from the perspective of the application to be a Certified B Corporation.
Alternatives
The main alternatives to the project are not to review or change internal workflow processes or to use a different operations process or philosophy that differs from lean manufacturing, such as total quality management or Six Sigma.
Stakeholders
List all known project stakeholders.
|
Name |
Project Role |
Organization |
|
Chief Operations Officer |
Project Sponsor |
NationaliTeas Corporate Office |
|
Director of Production |
Project Team |
NationaliTeas Manufacturing Division |
|
Director of Quality Control |
Project Team |
NationaliTeas Manufacturing Division |
Project Manager
Jennifer Smith
Project Authorization
By initialing each page and signing below, the chief operations officer and the project sponsor approve the project described herein and authorize it to begin.
Issue Log
Issues that come up after the charter has been approved should be added below and reviewed for impact on cost, scope, and alignment to the original project requirements. Each issue should be addressed, either through a short explanation of why it does not need to be acted on or an explanation of how it will be resolved.
There is general confusion among stakeholders regarding their level of decision-making power, involvement, and scheduling of major project milestones.
A stakeholder has recommended a change from the existing product packaging to a shiny foil packaging for aesthetic reasons, and they have asked for this be built into the process workflow documents.
The procurement department wants to triple the project budget to allocate more funds to researching, testing, and finding a new supplier for compostable packaging materials.
Project Charter for Workflow Process Improvement Page 1
image1.emf
image2.emf
,
QSO 321 Process Workflow for Tea Production
Farm
Workers pick usable tea leaves from the field
Picked tea leaves are weighed and grouped into 50 kg bags
Bags of weighed tea are moved to a processing area
Processing
Bags of tea are reweighed at the processing facility
Tea leaves are spread across pans and troughs
Tea leaves are withered on pans
Tea leaves are cooled
Tea leaved are removed from pans and reweighed
Tea leaves are moved onto special trays and put through a rolling machine
Tea leaves go through their first drying
Tea leaves are cooled
Tea leaves are removed from special rolling trays and put into new trays to go through a second drying machine
Tea leaves are removed from trays and reweighed; poor-quality leaves are thrown away
Tea leaves are visually inspected
Poor-quality leaves are thrown away
Tea leaves are moved to an oxidizing area
Tea leaves are oxidized
Tea leaves go through their final drying to complete the oxidation process
Tea leaves are cooled
Tea leaves are sent to packaging and shipping
Packaging and Shipping
Tea leaves are weighed
Tea leaves go through the first sorting machine; small, misshaped, or discolored tea leaves are discarded
Tea leaves are weighed
Tea leaves go through a second sorting
Tea leaves are put into paper tea bags and sealed
Tea bags are wrapped in paper packets
Tea bags are sealed
Wrapped tea bags are sorted into cardboard packs of 20
Cardboard packs are sealed and wrapped in plastic
Boxes are sorted into shipping boxes
Shipping boxes are wrapped and sealed, ready to be shipped
image1.png
,
Process for Tea Workflow Production Picking, Processing, and Packaging TPicking, Processing, and Packaging Teaea
FARM Start
Workers pick tea leaves
Leaves are put into 50 kg bags
Bags are moved to a
processing area
PROCESSING Bags of tea are
reweighed
Leaves are spread across pans and
troughs
Leaves are withered on pans
Leaves are cooled
Leaves are removed from pans and
reweighed
Leaves are moved onto special trays
and rolled
Leaves go through a first
drying
Leaves are cooled
Leaves are put into new trays for a second drying
Leaves are removed from trays and reweighed; poor-quality
leaves are thrown away
Leaves are visually inspected
Poor-quality leaves are thrown away
Leaves are moved to an
oxidizing area
Leaves are oxidized
Leaves get a final drying to
complete the oxidation process
Leaves are cooled
Leaves are sent to packaging and
shipping
PACKAGING AND SHIPPING
Leaves are weighed
Leaves are sorted; small, misshaped, or discolored tea leaves
are discarded
Leaves are weighed
Leaves get a second sorting
Leaves are put into paper tea
bags and sealed
Tea bags are wrapped in
paper packets
Tea bags are sealed
Wrapped tea bags are sorted into cardboard
packs of 20
Cardboard packs are sealed and
wrapped in plastic
Boxes are sorted into shipping
boxes
Shipping boxes are wrapped and sealed, ready to be shipped
End
- Process Workflow for Tea Production
- FARM
- Start
- PROCESSING
- PACKAGING AND SHIPPING
- End
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