Michael Scott – Branch Manager

He is loyal to the company and honestly tries to help his employees when he thinks they are having a problem.

Michael's constant desire to be the center of attention often manifests itself in selfish behavior.

Due to his overall lack of common sense, Michael can withstand significant abuse from his peers and is often the butt of jokes. He is quick to take offense when wronged and his response is often disproportionate to the harm suffered.

Jim Halpert – Sales/Asst Manager

"Right now, this is just a job. If I advance any higher, this would be my career. And if this were my career, I'd have to throw myself in front of a train." [

Jim has good people skills but is somewhat immature and self-centered. He can spend significant money and time in setting up elaborate pranks in the office. He often targets Dwight with his pranks.

Jim has romantic ties with Pam Beesly.

Dwight Schrute – Sales/Asst Asst Manager

Dedicated to Michael and to the corporate good, Dwight knows the corporate rules and sticks to them!

He is a competent salesperson but is lacking in people skills. In addition, he lacks self-awareness and emotional intelligence. He tends to be quite gullible, ignorant, and naïve – all while affording an air of superiority.

Dwight’s upbringing was rumored to be quite strict. His family shunned him for several years for failing to save the excess oil from a tuna can.

Dwight does hold a black belt in karate.

Pam Beesly – Receptionist

When first hired, Pam was marked by a lack of confidence and passivity. Throughout her tenure, Pam has grown in her technical skills and in her emotional intelligence. She is often consulted by coworkers as a source of guidance.

Pam has a solid creative streak and considered pursuing a career as a graphic artist.

Pam is in a relationship with Jim Halpert.

Angela Martin – Accountant

Angela is the senior accountant, head of the party planning committee, and safety officer.

Angela prides herself in her professionalism but the other employees tend to use the phrase “stuck up” when describing Angela.

Angela seems more comfortable with her cats then in making small talk with the other employees. As she is petit, she often is mocked for her stature by the manager, Michael Scott.

Angela is a vegetarian.

Kevin Malone – Accounting Clerk

Kevin is reserved and suffers from poor communication skills. He reports to Angela Martin but the two have a somewhat strained relationship.

Outside of work, Kevin is a member of a local rock band.

Kevin takes great pride in his ability to make chili.

Kevin suffered from a huge gambling debt but turned to an entrepreneurial way of paying the debt back, i.e., he sold ice cream.

Kevin is also noted for his optimism.

Toby Flenderson – HR

Due to his position in HR, Toby has duties to ensure the company's procedures and rules of conduct are followed. As such, he is perceived as an enemy by the branch manager Michael Scott who constantly dismisses company procedure and rules of conduct in order to pursue fun and a personal relationship with his employees.

A passive, soft-spoken character, Toby mostly has amicable relationships with his other coworkers, including Pam Beesly on whom he has an unrequited crush.

Toby was a former seminarian and does strive to do the right thing. At times, his passivity is a barrier for him.

Darryl Philbin – Warehouse Manager

Darryl is laid-back in social situations but does take his job extremely seriously. He is very keen on all matters pertaining to safety.

He often is at odds with Michael Scott in his efforts to enforce safety. He is innovative and is always looking for ways to improve productivity while maintaining safety.

Darryl is a single father and is an accomplished pianist.

Creed Bratton – QA

Creed is best described as eccentric but dodgy and creepy are also appropriate. Many of the employees have reported Creed was involved in multiple illegal activities.

His memory is notoriously poor; Creed has difficulty in remembering his fellow employees’ names. There is very little evidence that Creed consistently performs any actions that might help improve quality.

Creed is a decent writer and has a blog dedicated to showcasing his conspiracy theories concerning the overreach of the US government.

Ryan Howard – Sales Representative

Ryan seeks Michael Scott’s favor and constantly seeks to gain his favor through performing menial tasks for Michael.

Ryan seems to not like his coworkers and his job.

Ryan holds an MBA from the University of Scranton and often speaks of his entrepreneurial aspirations.

In the most favorable light, Ryan is a “work hard/play hard type who is rumored to abuse controlled substances. This claim has not been substantiated.

Stanley Hudson – Sales Representative

He is a serious, perpetually grumpy, and disgruntled employee.

Stanley is known for working on crossword puzzles during work and the various staff meetings. He is also characterized by his general distaste for his job and life, with his ultimate goal being to retire.

Stanley has generally good relations with most of his colleagues. However, he dislikes his boss, Michael Scott, who often comments on Stanley's African American heritage and clientele. Stanley only thinly attempts to hide his disgust and disrespect for Michael, but rarely opposes him directly.

Kelly Kapoor – Customer Service Rep

Kelly seems hyper-focused on the intra-office dynamics and only secondarily on her responsibilities as a CSR.

Kelly also seems fixated on social status and has dated several of the employees at the branch, e.g., Ryan, Darryl, etc.

Perhaps the best adjectives are adolescent and loquacious.