28 Jun Write the Introduction section of your Integrative Learning Project (ILP)

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Interactive Learning Project Outline

Sha-Nicca White

School of Business Liberty University

BUSI 650 –Operations Management (B04)

Sha-Nicca A. White (ID # L29442727)

I have no known conflict of interest to disclose.

Correspondence concerning this article should be addressed to Sha-Nicca. A. White

Email: [email protected]

1. Mission of Company A:

1.1 Client Satisfaction and Quality Public Relations Consulting

Company A's public relations consulting services are of the highest caliber, with a particular focus on client pleasure. They wish to give their clients the best legal counsel possible for better relationship management. The organization primarily focuses on looking at current practices to encourage increased market awareness. They do this to increase the value of all types of risks and to ensure that the communication needs of their clients are efficiently satisfied.

1.2 Significance of Education in Evaluating and Managing Risks

The importance of education in the process of assessing and managing risks is heavily emphasized by Company A. Employees are then able to make decisions based on reliable information and come up with appropriate solutions. Employees are able to make decisions based on reliable information and come up with appropriate solutions. Recognizing and understanding various types of hazards can help employees become better problem-solvers and decision-makers.

1.2.1 The Value of the Education

The training courses provided by Company A help participants comprehend typical human behavior in hazardous circumstances, enabling them to determine the root reasons and assess their problem-solving skills. Focusing on risk detection is the cornerstone of successful management strategies, which ultimately benefit clients.

2. Customers of Company A:

2.1 Clientele

Some of Company A's external clientele include social networking websites, healthcare facilities, academic institutions, and manufacturing companies. These numerous businesses require skilled, practical services that consistently generate revenues. By providing cutting-edge techniques and expertise on risk solutions in the current environment, Company A helps its clients manage risks effectively (Sutherland et al., 2020). The business strives to increase its clients' capacity to recognize the root causes of problems and devise practical solutions.

3. Value Added by Company A:

3.1 Actions Taken to Add Value

Excellent customer service is a strength of Company A and adds to its overall worth. Utilizing the workforce's skills and knowledge allows the organization to achieve its goals. Today, it is more crucial than ever to communicate clearly and succinctly, and Company A is well aware of the necessity to employ cutting-edge communication strategies. By utilizing the developing skill sets of its staff, the organization makes sure that its PR strategies are current and consistent with industry trends. As a result of their actions, they help the company operate better overall and improve its reputation (Wiyono et al., 2023).

3.2 Solutions

Company A places a high value on the necessity of making moral decisions, remaining objective, and having the ability to severe emotional attachments to potential dangers when it comes to providing meaningful solutions for its consumers.

4. Role of Christianity in Company A:

4.1 Secular Company with Christian Principles

Despite being a secular organization, Company A respects its employees' adherence to the Christian faith. Employees who practice their Christian faith in both their personal and professional lives are rewarded by the organization. As part of the hiring process for executive roles, the corporation assesses each applicant's level of religiosity (Askeland et al., 2019).

4.2 Creating an Ethical Atmosphere Based on Christian Ideals

The objective of this thorough selection process is to incorporate the fundamental ethical principles of the organization. It is crucial to remember that this recruiting process is not designed to be discriminatory but rather to determine how well a candidate aligns with the company's values (Wiyono et al., 2023). By upholding Christian ideas, Company A aims to foster an environment where moral decision-making and values-based behavior are encouraged among its employees. Employees are urged to judge based on Christian principles and consider ethics when guiding clients. When objectivity is valued, employees can let go of emotional ties to risk, enabling them to approach problem-solving logically and objectively. This tactic improves the company's capacity to provide reliable and beneficial services. It is essential to keep in mind that Company A does not engage in discriminatory behavior while respecting and supporting Christian ideas among its employees. The selection process is meant to determine whether an applicant's personal values align with the organization's ethical standards rather than to discriminate against people based on their religious beliefs.

5. Conclusion

In summary, Company A's objective is to enhance client management through the provision of first-rate public relations consulting services. They offer innovative techniques and risk management solutions to outside clients in various industries. By utilizing cutting-edge communication methods and the expertise of its team to deliver first-rate client services, the organization adds value. Despite being a secular organization, Company A values employees who apply their Christian beliefs to uphold ethical behavior and decision-making within the organization.

References

Askeland, H., Espedal, G., & Sirris, S. (2019). Values as vessels of religion? The role of values in everyday work at faith-based organizations. Diaconia, 10(1), 27–49. https://doi.org/10.13109/diac.2019.10.1.27

Sutherland, K., Freberg, K., Driver, C., & Khattab, U. (2020). Public relations and customer service: Employer perspectives of social media proficiency. Public Relations Review, 46(4), 101954. https://doi.org/10.1016/j.pubrev.2020.101954

Wiyono, B. B., Komariah, A., Alghamdi, A. A., Fahlevi, M., & Sultoni. (2023). The influence of principals’ e-leadership on the effectiveness of schools’ public relations and Organizational Improvement. Sustainability, 15(2), 1296. https://doi.org/10.3390/su15021296

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Human Resource Management ILPA Annotated Bibligraphy Sha-Nicca White School of Business Liberty University BUSI 650 –Operations Management (B04)

Sha-Nicca A. White (ID # L29442727) I have no known conflict of interest to disclose. Correspondence concerning this article should be addressed to Sha-Nicca. A. White Email: [email protected]

Askeland, H., Espedal, G., & Sirris, S. (2019). Values as vessels of religion? The role of values in everyday work at faith-based organizations. Diaconia, 10(1), 27–49. https://doi.org/10.13109/diac.2019.10.1.27

The article "Values as vessels of religion? The role of values in everyday work at faith-based organizations" by Askeland, Espedal, and Sirris (2019) explores the significance of values in the context of everyday work within faith-based organizations. Key findings show that values influence work culture, employee engagement, and ethical challenges in faith-based businesses. According to the essay, purpose, and loyalty are fostered when organizational ideals and employee values are comprehended and in line. This article expands on organizational culture and staff behavior in operations management. It is vital to embrace and promote values that align with an organization's goal and vision since they influence the workplace. Values encourage moral decision-making and employee participation.

Casey, T., Turner, N., Hu, X., & Bancroft, K. (2021). Making safety training stickier: A richer model of safety training engagement and transfer. Journal of Safety Research, 78, 303–313. https://doi.org/10.1016/j.jsr.2021.06.004

Enhancing the effectiveness of safety training programs in businesses is the primary goal of the essay "Making safety training stickier: A richer model of safety training engagement and transfer" by Casey, Turner, Hu, and Bancroft (2021). The study offers a comprehensive strategy examining workplace transfer and employee safety training participation. The primary outcomes are supervisor support, practical safety education exercises, and learner motivation. The essay suggests enhancing safety training's engagement and transfer by utilizing experiential learning, social support, and reinforcement. Operations management values employee training and development. It contributes to creating safer safety training programs that involve staff members and transfer knowledge and skills to the workplace. The outcomes might enhance performance and safety instruction.

Di Gregorio, A., Maggioni, I., Mauri, C., & Mazzucchelli, A. (2019). Employability skills for future marketing professionals. European Management Journal, 37(3), 251–258. https://doi.org/10.1016/j.emj.2019.03.004

Di Gregorio, Maggioni, Mauri, and Mazzucchelli's article "Employability skills for future marketing professionals" (2019) looks at the abilities required of future marketers. The study examines what marketing specialists need to succeed in a shifting business environment. The findings indicate that marketing professionals need communication, digital literacy, creativity, adaptability, and analytical thinking. The article places a lot of emphasis on being current with technology and becoming an expert in digital marketing, which is crucial in this situation. Marketing management and workforce development are informed by operations management. Marketers need a broad skill set to meet industry demands. The findings assist educators and practitioners in developing marketing curricula and professional development programs that instruct upcoming marketers.

Keiningham, T., Aksoy, L., Bruce, H. L., Cadet, F., Clennell, N., Hodgkinson, I. R., & Kearney, T. (2020). Customer experience driven business model innovation. Journal of Business Research, 116, 431–440. https://doi.org/10.1016/j.jbusres.2019.08.003

The 2020 article "Customer experience driven business model innovation" by Keiningham, Aksoy, Bruce, Cadet, Clennell, Hodgkinson, and Kearney examines this topic. The study examines how businesses leverage customer experience to develop original business strategies that increase customer satisfaction, loyalty, and profitability. Understanding customer demands, preferences, and emotions is essential for differentiating customer experiences. The importance of client-centricity and consumer input in innovation is emphasized in the article. It also underlines the connection between the company's core values, strengths, and business model innovation. In operations management, this article offers ideas for innovation management and customer-centricity. It highlights how the customer experience drives the creation of business models and offers suggestions on how businesses may create and deliver outstanding customer experiences to gain a competitive advantage.

Lee, S. M., & Lee, D. (2020). “Untact”: a new customer service strategy in the digital age. Service Business, 14(1), 1–22. https://doi.org/10.1007/s11628-019-00408-2

"Untact: a new customer service strategy in the digital age" by Lee and Lee (2020) explores "untact" as a digital customer service strategy. "Untact" customer service interactions are made possible by technology. According to the study, unattended procedures increase comfort, effectiveness, and cost-effectiveness. The research claims that chatbots, self-help kiosks, and mobile applications offer uncontactable customer support. Customer satisfaction in an untouchable world depends on customization and reliability. Operations management communicates with the customer service and technology departments, which is crucial in this situation. It clarifies customer service ideas and how digital technology makes contactless services possible. In the digital age, technology may enhance customer experiences and operational effectiveness.

Lee, Y., & Queenie Li, J.-Y. (2020). The value of internal communication in enhancing employees’ health information disclosure intentions in the workplace. Public Relations Review, 46(1), 101872. https://doi.org/10.1016/j.pubrev.2019.101872

"The value of internal communication in enhancing employees' health information disclosure intentions in the workplace" by Lee and Queenie Li (2020) examines the contribution of internal communication to the improvement of employees' intentions to disclose health information in the workplace. The article, printed in the Public Relations Review, emphasizes how vital effective internal communication methods are for developing a welcoming environment. The research demonstrates how communication channels like employee newsletters and team meetings can boost employee trust and comfort in sharing health information. The findings emphasize the value of internal communication in expanding employee wellness and creating an open culture within organizations.

Leitão, J., Pereira, D., & Gonçalves, Â. (2019). Quality of work life and organizational performance: Workers’ feelings of contributing, or not, to the organization’s productivity. International Journal of Environmental Research and Public Health, 16(20), 3803. https://doi.org/10.3390/ijerph16203803

The relationship between quality of work life and organizational performance is analyzed in "Quality of work life and organizational performance: Workers' feelings of contributing, or not, to the organization's productivity" by Leito, Pereira, and Gonçalves (2019). Employee perceptions of their productivity contributions impact the quality of work life and organizational performance. The key findings indicate that the quality of work life affects employees' feelings and productivity. The essay stresses that when employees believe their work has a purpose and a positive influence, their quality of life increases, which enhances organizational performance. The part on human resource management and organizational performance is nourished by operations management. Quality of work life improves employee performance, satisfaction, and engagement. The findings indicate that firms should prioritize the quality of work life initiatives to increase worker engagement and productivity.

McGunagle, D., & Zizka, L. (2020). Employability skills for 21st-century STEM students: the employers’ perspective. Higher Education, Skills and Work-Based Learning, 10(3), 591–606. https://doi.org/10.1108/heswbl-10-2019-0148

The 2020 study "Employability skills for 21st-century STEM students: The employers' perspective" by McGunagle and Zizka explores companies' perspectives on STEM students' employability abilities. The study looks at the employability of STEM graduates and the skills that companies value. According to the research, technical and non-technical skills determine how employable STEM students are. Along with technical skills, employers highly emphasize communication, teamwork, problem-solving, adaptability, and critical thinking. Operations management provides information on the workforce development and skills component, which significantly aids in workforce management. It clarifies the abilities STEM businesses need, assisting educators and policymakers in connecting curricula and training plans with market demands. The outcomes enhance STEM education and produce well-rounded graduates with 21st-century skills.

Meng, J., & Berger, B. K. (2019). The impact of organizational culture and leadership performance on PR professionals’ job satisfaction: Testing the joint mediating effects of engagement and trust. Public Relations Review, 45(1), 64–75. https://doi.org/10.1016/j.pubrev.2018.11.002

Meng and Berger's article from 2019, "The impact of organizational culture and leadership performance on PR professionals' job aatisfaction: Testing the joint mediating effects of engagement and trust," examines how organizational culture and leadership affect PR professionals' work satisfaction. This connection is mediated through trust and employee engagement. Key findings indicate that corporate culture and leadership effectiveness have an impact on the pleasure of PR professionals at work. According to the research, organizational culture, leadership effectiveness, and work satisfaction are all mediated by employee engagement and trust. Human resource management and employee happiness are segments that are informed by operations management. It strongly emphasizes a positive business culture and capable leadership to increase work happiness in PR. Organizations should place a high priority on employee engagement and trust-building to increase the productivity and happiness of PR professionals.

Meredith, J. R., & Shafer, S. M. (2019). Operations and supply chain management for MBAs (7th ed.). John Wiley & Sons.

The fundamentals of operations and supply chain management are taught to MBA students in Meredith and Shafer's book "Operations and supply chain management for MBAs" (2019). The topics of supply chain design, logistics, inventory control, supply chain planning, and operations strategy are covered in this debate. This book teaches MBA candidates how to manage supply networks and operations. It blends various real-world scenarios and case studies with academic concepts to make learning easier. This book can be helpful for MBA students and professionals researching operations and supply chain management. It has a guiding influence on the final operations strategy, process management, and supply chain design.

Padilla-Rivera, A., do Carmo, B. B., Arcese, G., & Merveille, N. (2021). Social circular economy indicators: Selection through fuzzy delphi method. Sustainable Production and Consumption, 26, 101–110. https://doi.org/10.1016/j.spc.2020.09.015

Indicators are chosen to analyze the social component of the circular economy in "Social circular economy indicators: Selection through fuzzy delphi method" by Padilla-Rivera, do Carmo, Arcese, and Merveille (2021). To gather expert opinions and create social indicators of circular economy practices, the study used fuzzy Delphi. The findings highlight the importance of social considerations in assessing the circular economy. The essay provides measures of community involvement, employment creation, and social inclusion. This topic is relevant to operations management's focus on sustainable production and consumption, which aids comprehension. It gives companies and policymakers instructions on how to track and evaluate the social effects of circular economy initiatives.

Ratten, V., & Usmanij, P. (2021). Entrepreneurship education: Time for a change in research direction? The International Journal of Management Education, 19(1), 100367. https://doi.org/10.1016/j.ijme.2020.100367

The article "Entrepreneurship education: Time for a change in research direction?" by Ratten and Usmanij (2021) questions the current research trajectory in entrepreneurship education. The essay, which was printed in The International Journal of Management Education, calls for a shift in emphasis in favor of more analytical and multidisciplinary approaches. The authors argue that cutting-edge topics like social entrepreneurship, sustainability, and the effects of technology on entrepreneurial education should be the focus of future research. They emphasize the value of including real-world experiences, experiential learning, and cultivating an entrepreneurial mindset. The essay suggests a reevaluation of research goals to address the evolving needs and challenges of entrepreneurship education successfully.

Small, E. (2020). How successful African-American male leaders in predominately white organizations integrate spirituality with leadership practice. Journal of Management, Spirituality & Religion, 17(2), 184–208. https://doi.org/10.1080/14766086.2019.1697727

The article "How successful African-American male leaders in predominantly white organizations integrate spirituality with leadership practice" by Small (2020) explores how these leaders do so. The study investigates how these leaders balance their spiritual and professional lives. The results show that spirituality influences the leadership philosophies of African-American male leaders. It has an impact on their connections, decisions, and beliefs. The text emphasizes the need for moral rectitude and steady leadership. In the context of operations management, this article focuses on leadership and diversity. This study examines how African-American male CEOs who work in predominantly White firms integrate their religion. The results shed light on workplace leadership, diversity, and spirituality.

Smith, R. D. (2021). Strategic planning for public relations (6th ed.). Routledge.

Smith's book "Strategic Planning for Public Relations," which was released in 2021, goes into great detail about the principles of strategic planning for public relations. Strategic planning includes setting goals, researching the environment, examining target audiences, creating communications, and evaluating the results. Careful strategic planning is required for public relations management to connect various communication initiatives to more general corporate goals and objectives. This book explores public relations strategy from numerous angles, looking at best practices, ideas, and methods. Strategic public relations planning may be used to inform operations management planning for communication management. The article stresses the importance of combining communication with business objectives and actively involving stakeholders. This book can help with strategic planning for those who work in or study public relations.

Stewart, G. L., & Brown, K. G. (2019). Human resource management (4th ed.). John Wiley & Son.

Stewart and Brown's book "Human Resource Management" is a reference that is highly respected and considered to be authoritative in the field. The book, which was created by John Wiley & Sons and released by that firm, covers various human resource management-related topics and provides insightful information on the theory and practice of human resource management. This book is an essential resource for human resource professionals, managers, students, and researchers who are interested in getting a more in-depth understanding of human resource management ideas, techniques, and current challenges because of its comprehensive approach. It has established itself as a crucial tool in the field of human resource management due to the abundance of knowledge and valuable advice it offers.

Sutherland, K., Freberg, K., Driver, C., & Khattab, U. (2020). Public relations and customer service: Employer perspectives of social media proficiency. Public Relations Review, 46(4), 101954. https://doi.org/10.1016/j.pubrev.2020.101954

Sutherland, Freberg, Driver, and Khattab's article "Public relations and customer service: Employer perspectives of social media proficiency" (2020) examines how employers view social media competency in PR and customer service. The study looks at how businesses value social media skills and how they impact customer service. According to the report, social media expertise is respected by organizations for customer relationship management and service. The essay focuses on the importance of social media skills for managing brand reputation, responding to customer inquiries, and engaging customers. The customer service and technology departments receive information from operations management. It highlights the growing importance of social media in customer service and public relations and the requirement for businesses to provide social media training to their workers. The statistics show how social media has an impact on experiences and customer service.

Testorelli, R., Ferreira de Araújo Lima, P., & Verbano, C. (2022). Fostering project risk management in SMEs: An emergent framework from a literature review. Production Planning & Control, 33(13), 1304–1318. https://doi.org/10.1080/09537287.2020.1859633

Project risk management in SMEs is covered in "Fostering project risk management in SMEs: an emergent framework from a literature review" by Testorelli, Ferreira de Araujo Lima, and Verbano (2022). A thorough literature review has produced a developing approach to enhance project risk management in SMEs. The findings highlight how vital risk management is to SME project management. The strategy strongly emphasizes identifying, analyzing, and mitigating risks with project stakeholders. Issues with SME risk management are also covered. From the operations management perspective, this article educates on project and risk management. It offers essential insights and a method for enhancing project risk management appropriate for SMEs. The findings influence SMEs' best practices for risk reduction and project success.

Wiyono, B. B., Komariah, A., Alghamdi, A. A., Fahlevi, M., & Sultoni. (2023). The influence of principals’ e-leadership on the effectiveness of schools’ public relations and organizational improvement. Sustainability, 15(2), 1296. https://doi.org/10.3390/su15021296

Wiyono, Komariah, Alghamdi, Fahlevi, and Sultoni's 2023 article "The Influence of Principals' E-Leadership on the Effectiveness of Schools' Public Relations and Organizational Improvement" explores how principals' e-leadership impacts school PR and organizational improvement. Principals ' use of electronic leadership techniques impacts the company's and public relations' effectiveness. E-leadership is essential for the organizational growth and public relations of schools. The essay focuses on how administrators can enhance school community participation, communication, and cooperation by employing electronic communication technologies. Leadership and educational management are informed by operations management. It demonstrates how teachers can use e-leadership to improve organizational effectiveness and public relations. E-leadership is a tool that educators can utilize to enhance communication and performance in the classroom.

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Human Resource Management ILPA Assignment

Sha-Nicca White

School of Business Liberty University

BUSI 650 –Operations Management (B04)

Sha-Nicca A. White (ID # L29442727)

I have no known conflict of interest to disclose.

Correspondence concerning this article should be addressed to Sha-Nicca. A. White

Email: [email protected]

Human Resource Management ILPA Assignment

Table of Contents

2 Abstract

2 Introduction

2 Organizational Mission

2 Definition of Customers

2 Improvement of Organizational Value

3 Role of Christianity in the Organization

3 Conclusion

Abstract

The company being discussed is a fictiti