Group Conflict Management

SARAH

Conflict Management Styles

Competition

promoting one's viewpoint without consideration for others

Collaboration

coming together to find a mutually suitable resolution

Avoidance

minimizing one's own thoughts by refusing to voice an opposing opinion

Accommodation

accepting what the other group members wants

Compromise

Everyone sacrifices something.

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Importance of the relationship Adams & Galanes, 2021

Personal Conflict

Management Style

 I use a combination of collaboration and

avoidance when dealing with conflict in a group.

 Collaboration – I will work to try to find a

solution that works for everyone

 Avoidance – If the conflict becomes too

intense, I will pull away and avoid any

additional disagreements

Working with

Collaborative

and Avoidant

Conflict

Management

Styles

 Collaborative

 Parties look for a mutually beneficial solution to their problems in an effort to end their disagreement (Weinclaw, 2021)

 Cooperativeness and assertiveness are both highly correlated with collaborative solutions (Weinclaw, 2021)

 When interests are not completely at odds with one another and when there is enough trust and openness for information sharing, collaboration is the preferable way for handling conflicts (Weinclaw, 2021)

 Avoidant

 Strategy with low levels of cooperativeness and assertiveness (Weinclaw, 2021)

 Should be used for handling conflicts in which the parties try to work out their differences by reducing or avoiding potential flashpoints for confrontation (Weinclaw, 2021)

 Not a practical long-term solution to the conflict but may be helpful in the short term to diffuse heated arguments or in circumstances where an insignificant issue is driving the conflict (Weinclaw, 2021)

Example of Using Collaborative and Avoidant Conflict Management Styles  I was working on a large purchase request for my office. My supervisor

and I had many conversations with our finance department, trying to work through the process to ensure we were able to purchase the product needed and that the finance department had all the necessary documents they needed. (collaborative conflict management style)

 The finance department was being very difficult and was not trying to work with us to make the purchase happen. Their answers were always no. I felt myself beginning to get very frustrated, so I decided to walk away from the situation for a while and then come back once I had calmed down. (avoidant conflict management style)

 I found another way to approach the purchase request with the finance department, and we were able to work together to get the purchase made while also ensuring that everything was done according to the guidelines. (collaborative conflict management style)

References

 Adams, K., & Galanes, G. (2021). Communicating in groups: Application

and skills (11th ed.). New York, NY: McGraw-Hill.

 Wienclaw, R. A. (2021). Conflict Management. Salem Press Encyclopedia.

Group Conflict Management

Raymond Stroud

The University of Arizona Global Campus

Instructor: Dr. Nemon

Due Date: July 27, 2023 This Photo by Unknown author is licensed under CC BY.

Identify and briefly describe

your personal conflict- management style.

• Collab oration

•

• The best long-term results is collaboration however, it is the most time-consuming and difficult because everyone wants their ideas considered and leave satisfied so everyone involved must work together talking about the conflict and finding a solution to the problem.

• Pros: The entire team leaves the meeting happy because the solution to the conflict is resolved and the team who negotiated the conflict was skilled, {Harvard Business Review, 2022}.

Working As

A Team

Describe your example regarding the exercise of the style you selected. Unfortunately my audio is not working therefore I will have to write what I was going to say within this slide.

• Example:

• I and my friend own a restaurant and my friend Tom manages the restaurant. My friend and I usually agree on what is best for the restaurant however, I disagree with Tom about which job applicant would be best to fill the position of Head Cook and being that I am the owner I can make the decision without Tom being involved but being that we are a team I want to sit down with Tom and discuss who and why does he think applicant two {Jerry} would fit the job description.

• After a couple of weeks of negotiation and open communication we decided to hire both applicants on a trial basis. This way we will see who is best suited to fill the position and we both will be pleased with the results. This is a form a team work within an organization with both parties are happy with the results, {Positive Psychology}.

This Photo by Unknown author is licensed under CC BY-NC.

My Conflict Management Style Could Be Described As Collaborative.

Usually I look at both sides I am discussing with someone and try to find a way to agree on the issue where both of us are satisfied with the solution. Within my life I have to compromise with family members and friends on different issues pertaining to our home and my social life.

For example, when my brother and I decided to find a two bedroom apartment we had to decide on the type of furniture we wanted and how much money we will spend for the furniture and we decided on a certain amount and we made a decision to keep some old furniture with the new furniture and even though it wasn't my first choice it was a solution that we both agreed upon and we were satisfied with our decision.

In my work life conflict management has helped me find a solution when I and my co-workers were in disagreement. We wanted to add another dining room and we were in total disagreement on how to proceed so I said we all should put our ideas on paper and everyone will review what the other team member wrote on how to proceed and this way everyone was involved in the final decision which the team was happy with the results.

Collaborative conflict management is good to find a solution to a problem leaving everyone satisfied with the results because it involves all the team members as to the final decision on any given project but let us be clear that this doesn't work all the time because some members will want their ideas to move forward regardless to what the other team members decide so it will be very hard to find a solution that is acceptable to them and the team.

AVOIDING CONFLICT BECAUSE IT CAUSES PROBLEMS FOR W=EVERYONE INVOLVED AND DISAGREEMENTS WILL CAUSE PEOPLE TO ACT VERY DIFFERENT

TOWARDS YOU AND DRAMA IS SOMETHING I TRY TO AVOID.

This Photo by Unknown author is licensed under CC BY-SA.

References

• Harvard Business Review, https://hbr.org/2022/09/how-to-navigate-conflict-with-a-coworker

• Positive Psychology.com. https://positivepsychology.com/conflict-resolution- in-the-workplace/

• Way, K. A., Jimmieson, N. L., & Bordia, P. {2016}. Shared perceptions of supervisor conflict management style. A cross-level moderator of relationship conflict and employee outcomes. International Journal of conflict management.

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