10 Apr MHC6303 Quality Performance & Management
12702Course Project Task 2
Using the strengths, weaknesses, opportunities, and threats (SWOT) analysis you did in Week 3, select an area of improvement in the healthcare setting. You will do an RCA for this area this week.
Tasks:
Visit the following link:
Determine-root-cause-5-whys
(https://www.isixsigma.com/cause-effect/determine-root-cause-5-whys/)
Read the introduction to RCA.
Read the RCA process.
Conduct and report an RCA for the area of improvement you selected. Include in your analysis:
A diagram of the clinical or workflow process
A fishbone diagram of constraints
The steps for improvement, utilizing the five-whys tool
Suggested changes for making the improvement
Submission Details:
To support your work, use your course and textbook readings and also use the Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.
Your assignment should be addressed in a 2- to 3-page document.
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