10 Jul Harvard Starbucks Building Customer Loyalty Study
Question Description
Read the Starbucks’ case study. This case study uses Porter’s Value Chain and Five Forces models and a SWOT (strengths-weaknesses-opportunities) analysis to develop strategic recommendations. On page 7 of the Starbuck’s case study there are 10 recommendations. write on these 3 of the recommendations below:
(1) Further build and retain customer loyalty, by building on beta concept of on-the-go home delivery
(2) Starbucks growth strategy in the saturated U.S. market should focus on getting additional penetration into untapped rural markets.
(3) Another growth sector is its packaged coffee packets and iced beverage products. Starbucks should build better relationships with big box retailers to get premium shelf space and increase the efficiency of this distribution channel.
and identify how IT could be used as part of the implementation of that recommendation. Attached are 3 PDF peer reviewed articles on how other companies have done something similar for each of the 3 recommendations. Your paper should be at least 3 pages APA, not counting the title and reference pages. The paper must include at least 3 references from peer-reviewed articles (ALREADY ATTACHED PDF) . Make sure you have in-text citations and a reference page. You can include additional references from websites and books.
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