10 Apr Question 1 (2 points)Research shows that about 93 percent of a me
Question 1 (2 points)Research shows that about 93 percent of a message comes from nonverbal communication.Question 1 options:1) True2) FalseQuestion 2 (2 points)One of the more serious problems associated with collaborative writing is dealing with conflicts that arise.Question 2 options:1) True2) FalseQuestion 3 (2 points)Face-to-face communication is almost always the best way a manager should deliver a message.Question 3 options:1) True2) FalseQuestion 4 (2 points)Four concepts that help to understand the use of mediated communication are: bandwidth, perceived personal closeness, feedback, and the symbolic interactionist perspectiveQuestion 4 options:1) True2) FalseQuestion 5 (2 points)An attempt to use empathic listening is often enough to open communication.Question 5 options:1) True2) FalseQuestion 6 (2 points)Active and passive are two types of listening.Question 6 options:1) True2) FalseQuestion 7 (2 points)An appropriate strategy for negative situations is the indirect one.Question 7 options:1) True2) FalseQuestion 8 (2 points)A report writer should gather data before developing solutions or action items.Question 8 options:1) True2) FalseQuestion 9 (2 points)An organization’s culture can encourage or discourage information flow.Question 9 options:1) True2) FalseQuestion 10 (2 points)Managerial communication behavior represents ritualistic responses to the need to appear competent, intelligent, legitimate, and rational.Question 10 options:1) True2) FalseQuestion 11 (2 points)The way in which managers communicate messages is influenced by the type of authority they are perceived to have.Question 11 options:1) True2) FalseQuestion 12 (2 points)The communication process consists of an exchange of messages that are comprised of words.Question 12 options:1) True2) FalseQuestion 13 (2 points)Diversity issues are found in the areas of gender, culture, age, and education.Question 13 options:1) True2) FalseQuestion 14 (2 points)The most likely audience question when reading written communication is “What is the purpose of this message?”Question 14 options:1) True2) FalseQuestion 15 (2 points)Ethics in business is constantly evolving to match emerging norms and values and varies from country to country.Question 15 options:1) True2) FalseQuestion 16 (2 points)The groundwork or preliminary effort a report writer makes before the report is written often takes more time than actually writing the report.Question 16 options:1) True2) FalseQuestion 17 (2 points)When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.Question 17 options:1) True2) FalseQuestion 18 (2 points)Attire is an important part of the first impression we form when meeting others, and is often the key to initial credibility.Question 18 options:1) True2) FalseQuestion 19 (2 points)Managers should discourage their subordinates from listening to the grapevine because the information is usually false..Question 19 options:1) True2) FalseQuestion 20 (2 points)The difference between positive and negative wording is more a matter of content than emphasis.Question 20 options:1) True2) FalseQuestion 21 (5 points)Major factors affecting communication contingencies are ___________________Question 21 options:1) product quality, diversity, subordination, and competition2) ethics, diversity, product quality, and competition3) time, diversity, ethics, and competition4) competition, creative analysis, product quality, and ethicsQuestion 22 (5 points)Which movement has been shown to positively influence the flow of conversation?Question 22 options:1) mimicry2) affect display3) illustrating4) stridingQuestion 23 (5 points)Contemporary managerial communication stresses the importance of which of the following?Question 23 options:1) listening2) keeping written records3) giving orders4) maintaining disciplineQuestion 24 (5 points)Which of the following is not a strategy for emphasizing a main idea?Question 24 options:1) repeating it2) highlighting it in boldface3) using the “you” viewpoint4) being indirectQuestion 25 (5 points)Which type of internal correspondence may be in either direct or indirect order?Question 25 options:1) form memos2) requests for action3) announcements4) guideline memosQuestion 26 (5 points)The most frequently used medium of communication within an organization is theQuestion 26 options:1) letter2) memo3) brochure4) bulletin boardQuestion 27 (5 points)Managers must take the following into account when sending a message.Question 27 options:1) the receiver’s relationship and status differences with the manager2) the receiver’s interest and emotional state3) the receiver’s knowledge and communication skills4) all of the above choices are correctQuestion 28 (5 points)Nonverbal behaviors used during conversations to signal to a partner to slow, stop and even “wait your turn” are known as _____________Question 28 options:1) regulating2) contradicting3) accenting4) substitutingQuestion 29 (5 points)All of the following are common purposes for managerial communication except ________Question 29 options:1) to gain information2) to share information3) to achieve status4) to persuadeQuestion 30 (5 points)The information transmission capacity of the available sensory channels is known as ____________Question 30 options:1) capability2) perspective3) sensuality4) BandwidthQuestion 31 (5 points)Organizational communication focuses on ___________________Question 31 options:1) internal behavior2) two or more people exchanging perceptions3) formal and informal meetings4) how a group of tasks is linked to complete a jobQuestion 32 (5 points)Letter reports differ from memo reports according toQuestion 32 options:1) format, tone, and audience2) introduction, body, and conclusion3) direct, neutral, and indirect order4) all of the choices are correctQuestion 33 (5 points)The contingency approach to management communication requires managers to _________Question 33 options:1) see the interdependence of various aspects of jobs, organizations, and communication2) use the same communication approach at all times for consistency3) use creative analysis only in times of emergency4) not let the situation determine the method of communicationQuestion 34 (5 points)A memo reportQuestion 34 options:1) always uses direct order2) employs headings3) always includes bulleted lists4) does not include visual aidsQuestion 35 (5 points)Strategic managerial listening requires paying attention to _____________________Question 35 options:1) the spoken words2) the nonverbal cues3) the total environment4) all choices are correctQuestion 36 (5 points)The manager who wants to understand someone’s internal frame of reference should use which type of listening?Question 36 options:1) casual2) factual3) sympathetic4) empathicQuestion 37 (5 points)The type of listening most common in business meetings and conferences isQuestion 37 options:1) casual2) factual3) empathic4) sympatheticQuestion 38 (5 points)How short should most routine e-mail messages be?Question 38 options:1) One sentence2) One screen3) One paragraph4) One wordQuestion 39 (5 points)The team leader in a collaborative writing group is responsible for ________________Question 39 options:1) setting the guidelines for the group2) coordinating the team’s collaborative efforts3) resolving conflicts among individuals and functional departments4) both coordinating the team’s collaborative efforts and resolving conflicts among individuals and functional departmentsQuestion 40 (5 points)Common problems with technology include ________________Question 40 options:1) sensory overload2) narrow bandwidth3) reduced opportunities for feedback4) all of the above choices are correctQuestion 41 (8 points)Provide an example in which technology has changed a person’s job.Answer:Earlier, bank clerks used to maintain ledger in register. After computer was introduced in banks, they needed to learn operating computers, and using software. Now, same person is making entry in computer and retrieving data much faster.Question 42 (8 points)How can a writer de-emphasize the negative in messages?AnswerThe writer should use positive language to de-emphasize the negative. He should carefully choose words that do not offend or blame.Question 43What are some typical strategies for empowering employees?AnswerSome strategies for empowering employees include: autonomous work groups, self-leadership, work-out groups, quality circles, involving employees in decision making, sharing organization’s vision with employees.Question 44What are the four things a manager should do to become physically and psychologically prepared to listen? Discuss each of these.AnswerFour things that managers should do to become physically and psychologically prepared to listen are:1. Be relaxed2. Sleep properly the night before3. Do not listen with a bias4. Maintain positive attitudeQuestion 45What are the most common benefits of enterprise social networks?Answer:Enterprise social networks provides a platform to employees to interact with each other. Enterprise social networks are useful tools for communication and collaboration.Question 46According to the discussion presented in this chapter, what is the difference between interactive and active listening?AnswerActive listening refers to hearing and paying attention, showing understanding of what was said, and asking relevant questions. Interactive listening moves beyond active by involving the listener and incorporating what was said into further questions, suggestions, and actions.Question 47What are two examples of internal noise and two examples of external noise that can damage a listener’s competency at work?AnswerTwo examples of internal noise can damage a listener’s competency at work are: hunger, jet lag.Two examples of external noise that can damage a listener’s competency at work are: other people speaking , hum of a loud fanQuestion 48You are trying to indicate interest in the other person while listening. What should you be doing with your eyes, head, trunk, and hands?AnswerTo indicate interest, I will gaze at the speaker; nod or tilt my head; lean towards the speaker; and use my palms to indicate receptiveness.Question49What purposes does the transmittal document serve?AnswerThe transmittal document extends goodwill, and reminds reader of purpose of document.Question 50What are four strategic advantages of written managerial communication?AnswerFour strategic advantage of using managerial communication are:1. Writing is usually more economical than making calls, and travelling to have face-to-face meeting.2. Writing is efficient because the manager can work independently and use words selectively. The readers can read the communication (such as letter or email) at their convenience.3. Writing allows the managers to have more control over words, and message organization than oral communication.4. Writing provides an official record of the communication that can be retained for future reference.
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