17 Oct Lakiesha has been employed by the company for nine years as a customer servicerepresentative, answering calls and making t
Lakiesha has been employed by the company for nine years as a customer servicerepresentative, answering calls and making the appropriate referrals. For most of thoseyears, she has received a satisfactory rating on her annual performance appraisal. Ina couple of years, she did receive some counseling for her interaction with customers,where the latter complained she was difficult to understand and used too much slang.Last year, a new supervisor was promoted over her department, and this years ratingwas unsatisfactory for the complaints had increased. She filed a charge with theEEOC, alleging race discrimination and harassment.
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