09 Jul The “Telephone Techniques at Staff Temps”
The “Telephone Techniques at Staff Temps” Case is located on page 380 in your textbook. Answer the following critical thinking questions in the Chapter Nine
- How well was this customer call handled?
- What should you have done differently?
- Do you believe that Aretha was justified in how she treated you? Explain.
- How do personal problems or priorities sometimes affect customer service?
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