24 Jul Submit your project plan. The project plan is a Word document that is a combination of a written explanation of the project plan and the explanation of the control plan. The WBS an
Submit your project plan. The project plan is a Word document that is a combination of a written explanation of the project plan and the explanation of the control plan. The WBS and timeline are represented with screenshots of the Gantt chart, resource chart, and cost table. Ensure each chart and graph is properly noted and has text explanation.
Note that the course project intent is to introduce students to an entire systems analyst process. Each milestone is fairly significant in size if performing an actual project. For the intended learning and exposure to the course project topics, please know that assumptions will have to be made and that any such assumptions should be documented.
You will submit your Project Plan. The project plan is a Word document that is a combination of a written explanation of the Project Plan and the explanation of the Control Plan. The WBS and timeline are represented with screenshots of the Gantt chart, resource chart, and cost table. Ensure each chart and graph is properly noted and has text explanation.
Specifically the following critical elements must be addressed:
- Project Plan: Illustrate your recommended implementation and management strategies. Be sure to include screenshots of all relevant diagrams, charts, and tables.
- Work Breakdown Structure: Describe all of the essential roles and functions required for implementing the solution. Who will be doing the work and what, specifically, will they need to do?
- Project Monitoring and Control Plan: How are you going to ensure that the project is going smoothly? What is your plan of attack to ensure that all controls are adhered to? What is the defined critical path? Be sure that you frame your response for communicating effectively to your target audiences.
- Timeline: What is the estimated amount of time for implementation? Create a visual representation that captures your timeline (e.g., Gantt chart) based on the systems development life cycle.
What to Submit
Milestone Two should follow these formatting guidelines: 2–3 pages, double-spacing, 12-point Times New Roman font, one-inch margins, and citations in APA.
IT 510 Module Two Case Study
You are employed in the corporate IT department of URCovered, Inc., which is one of the largest major auto insurance companies in North America. Based on a yearlong study, your company management has identified a mobile application as an opportunity to improve customer service in the area of claim management. There are both positive and negative arguments presented by management on how the mobile application can influence customer relationships. As a result, management decided to form a dedicated committee to study the problem further. The committee has two months to complete the study and will then return and present their results to management. Based on the additional study results, management believes they will be able to make a much more informed decision that is in the best interest of both the company and its customers.
As an IT business analyst, you are selected by management to perform the IT study of the mobile application. You will follow the IT company standard project process to complete the outputs supporting the initiation and discovery steps. The resulting output model will be presented to management for a GO/NO GO decision. In the event there is a GO decision, the model output will be used as input to the remaining project steps of construction, verification and validation, and closeout. In the event of a NO GO, the resulting output documents will be archived accordingly and the project will move to closeout.
The following information was noted during management meetings and should be able to get you started:
In the monthly management meeting, one of the agenda items was to discuss the claims management system. This system is over 5 years old now and it does a fantastic job of managing customer claims internally for case managers. The case manager is responsible for the entire workflow beginning with the initial claim request and ending with the final customer follow-ups after a claim has been completed. The system is well integrated with accessibility via the web for all people involved with the claim, including car repair shops, auto body, paint shops, etc. The web application screens are user friendly however they do require a computer to access. Based on the case manager contact with customers as well as other survey based feedback channels, it was determined that customers would prefer to use a mobile application because they don’t really use a computer any more. They found that they called their case manager instead of logging into the web application.
As the discussion continued regarding the mobile application, the managers believed that it was a great idea. The discussion began to dive further into details and some managers quickly recognized that maybe a mobile application would not be good for the customer relationship. The contact with the case manager and customer was more personal. The mobile application may cause a customer to feel disconnected and lose that personal connection. Another concern was ensuring that the information provided was accurate. One claim manager provided the following example. Consider that the customer checks on the status of a claim to find that it is in a pending status. This internal status is meaningful and positive to the case manager who can properly communicate the interpretation of the pending status, whereas the customer becomes stressed because they interpret this status as meaning their claim is not approved.
The management team agreed that they all were in favor of a mobile application. However, they wanted to perform further analysis to ensure that the application could keep the personal connection with the customer.
The information below outlines the high-level requirements and scope of the mobile application as agreed on by the management team:
The mobile application is intended to provide customers an alternate communication option with their case manager.
It is to be an extension of the current process and not a replacement of the current process.
It will need to represent information in the same manner that a case manager would. Fo r example, internal system status will need a mapped customer status.
It should have options for alerting the customer to new information.
It should have two-way communication for the case manager and customer, for example, a message area that each can write/read/respond to.
It should have the case manager’s online business card with an option to immediately dial the case manager from the mobile application.
It will need the same security IDs and levels as already exist in the web application.
It was decided that this mobile application would first be designed for an Apple iPhone/iPad platform.
It will integrate with the existing claim management system database.
It is to be an actual iOS application versus a mobile version o f the current claims management website.
The study is not expected to solve all the IT infrastructure details but it is expected to focus on the end user experience.
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ALEXANDER APANYIN
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IT-510-Q5601 ADVANCED INFO TECHNOLOGY 23TW5
2-2 FINAL PROJECT MILESTONE ONE: BUSINESS CASE PROPOSAL AND INTRODUCTION
A BUSINESS CASE PROPOSAL FOR THE IMPLEMENTATION OF ELECTRONIC HEALTH RECORDS
JULY 2023
A Business Case Proposal for Implementation of Electronic Health Records
Introduction
Implementing Electronic Health Records (EHR) systems has become crucial for healthcare organizations, including smaller hospitals. This business case proposal addresses the need for an EHR implementation in a smaller hospital setting. The selected case study explores the challenges faced by the hospital's existing information technology systems and the potential benefits that can be achieved through the adoption of an EHR system. By leveraging technology to streamline operations, improve data management, and enhance patient care, the hospital can overcome the limitations of its current systems. This proposal will comprehensively analyze the case study, supported by relevant citations and references.
Background Information
The systems proposal is grounded in upgrading the existing information technology systems within the smaller hospital to an Electronic Health Records (EHR) system, aiming to enhance patient care, streamline operations, and improve overall efficiency. The current plans include paper-based records, standalone applications, and potentially outdated electronic systems. These disparate systems create limitations and challenges for the hospital.
The reliance on paper-based records introduces inefficiencies, making it difficult to retrieve and share patient information promptly. The risk of lost or misplaced documents also compromises the continuity of care. Standalone applications operate independently from other systems, resulting in fragmented patient data and duplicated efforts (Bjarnadottir et al., 2017). Outdated electronic systems may need more essential functionalities, hindering comprehensive care delivery and impeding clinical decision-making.
These limitations directly impact the hospital's ability to provide optimal patient care. Inefficient data management processes hinder collaboration among healthcare providers, leading to potential errors and delays in treatment. Moreover, robust decision support tools are necessary for the hospital's ability to leverage clinical insights for improved outcomes.
The proposed implementation of an EHR system is crucial to overcome these challenges. An EHR system will integrate various information sources, allowing seamless access to patient records, streamlined data sharing, and improved care coordination (Cripps & Standing, 2011). The adoption of EHR technology will enhance operational efficiencies, ensure data accuracy, and empower healthcare providers with advanced tools to deliver high-quality care.
Problem Statement
The hospital faces several challenges with its current systems, including inefficient data management, lack of interoperability, difficulty accessing patient information, potential errors in record-keeping, and limited decision-support capabilities. These challenges directly impact the hospital's ability to provide timely and accurate care, hinder collaboration among healthcare providers, compromise patient safety, and contribute to operational inefficiencies (Cripps & Standing, 2011).
The inefficient data management processes and lack of interoperability create delays and errors in accessing critical patient information, disrupting care delivery. The limited access to patient data and potential record-keeping errors lead to delayed diagnoses, suboptimal treatment decisions, and compromised patient outcomes. The absence of robust decision support capabilities restricts the use of advanced tools and insights, hindering optimal clinical outcomes.
These problems have financial, operational, and patient care implications. Financially, the hospital may experience increased costs due to manual processes, redundant tests, and potential billing errors. Operationally, workflow efficiency and care coordination are hindered. Patient care is affected, with risks including delayed diagnoses, medication errors, and decreased care quality. Non-compliance with regulatory requirements may lead to penalties and decreased patient satisfaction.
Audience
The target audiences for the systems proposal encompass hospital administrators, healthcare providers, IT staff, and stakeholders involved in the EHR implementation project. A tailored approach will be adopted to ensure effective communication of the proposal's information to these diverse groups. The message will be customized to address the specific concerns, benefits, and impacts relevant to each audience. Hospital administrators may be interested in the strategic advantages and financial implications, while healthcare providers focus on improved patient care and workflow efficiency. IT staff require detailed technical information, integration processes, and system maintenance (Shapiro & Kamal, 2022). Stakeholders involved in the project seek an understanding of the project timeline, resource allocation, and potential risks. The proposal's information will be effectively conveyed via various communication channels such as presentations, meetings, workshops, and documentation. This will allow for a shared understanding and engagement from all relevant parties in the EHR implementation project.
References
Bjarnadottir, R. I., Herzig, C. T., Travers, J. L., Castle, N. G., & Stone, P. W. (2017). Implementation of electronic health records in US nursing homes. Computers, informatics, nursing: CIN, 35(8), 417.
Cripps, H., & Standing, C. (2011). The implementation of electronic health records: A case study of bush computing the Ngaanyatjarra Lands. International journal of medical informatics, 80(12), 841–848.
Shapiro, L. M., & Kamal, R. N. (2022). Implementing electronic health records during global outreach is a necessary next step in measuring and improving the quality of care. The Journal of Hand Surgery, 47(3), 279–283.
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