27 Nov Unit 7_MT437_Discussion response
13826Respond or elaborate on team discussion post below:
Looking into a return package system, this pertains to the return of items through reverse logistics. According to (Bowersox, 2023), “reverse logistics is the overall system that handles product returns and disposition, which often takes place within a warehouse or distribution center”. With this being said, with online shopping becoming more and more popular due to the convenience, this also presents the risk of purchasing an item without physically looking at it before the purchase. We have all found ourselves in a situation where we purchase a product and it is the wrong item, does not function in the manner we expected, or even decide that we no longer want the product. With this, having an established method to return these products is critical to customer satisfaction. According to (Bowersox, 2023), “the volume and impact of reverse logistics for non-controlled inventories have expanded rapidly, particularly due to the growth of e-commerce sales and the common practice of offering free returns as an attractive marketing tool”.
When it comes to laws pertaining to these returns and reverse logistics, according to (Lazar, 2023)” the U.S. has no federal laws requiring a return policy, however these laws can vary from state to state, however eCommerce stores that have return policies in place must adhere to the terms of the policy and cannot change then retroactively”.
In my personal experience, there have been several instances where I have had to return a product. Since I often complete automotive work myself as well as the various pieces of equipment that I own, there have been several times where I have ordered the wrong part or the wrong part was shipped to me. By having the ability to return the part or product, this not only saves money on incorrect parts, but also has allowed me to build a relationship of loyalty with specific companies based on their return policies. However, although there are some pros to a return policy, there are also some cons.
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