02 Oct Writer choice
36597Writing Assignment for Unit One See Page 34 of pdf uploaded
book used: BAM225 Essentials of Management Information Systems 11th Kenneth Laudon, Jane Laudon Pearson 2015 9780133576849 0
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writing assignment
Please answer ONE of the following:
1. The department chain you work for has had numerous complaints about slow customer service. Your colleague, a sales manager, informs you that this happened at a previous store she worked
for, and it was cleared up by hiring more sales representatives. Should you take her advice? Why
not? What techniques can you use in evaluating the problem?
2. You are consulting on software purchases for a young translation agency, whose headquarters
are in New Jersey, but who works with translators located globally. Headquarters needs to share
documents with translators, and groups of translators working on the same documents also need
to communicate with each other, in real time if possible, as many people are working in
different time zones. (1) What is your process for determining the most appropriate collaboration
software? (2) And in this particular case, what features will you be looking for?
3. Discuss the ways information systems can be used to improve quality.
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