19 Sep In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to
In an attempt to identify the cause of the high turnover rate, Harry asked the specialists to
complete an employee survey that asked about their satisfaction with their pay, benefits, and
working conditions. In general, the employees indicated satisfaction with pay levels and benefits,
but were not satisfied in some other areas. In the �comments� section of the survey, several
employees noted challenges in getting to work each day. Some mentioned heavy traffic that
caused long commutes, while others noted the high cost of parking downtown. Further, many
employees noted high stress levels due to trying to balance their work and personal
responsibilities.
When asked for specific ideas on how to improve the work environment, more than half of the
specialists noted the option to telecommute as a desirable benefit. Because the specialists work
independently, telecommuting is a feasible option. The specialists would need to work in the
office at least 1 or 2 days per week in order to get updates on their accounts, but it would be
possible for the employees to work from home the other days. Harry now must carefully consider
whether to recommend offering the telecommuting option.
Questions:
12-6. Would offering telecommuting as an option benefit MedEx? How?
302
12: Compensating the Flexible Workforce Contingent Employees and Fle… AK
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